Citibank Launches Voice Biometrics Authentication for Asia Pacific Consumer Banking Customers
The use of voice biometrics reduces the customer's authentication time by phone from 45 to 15 seconds.
The number of customers from the Asia-Pacific region, who became users of voice authentication of Citibank, exceeded 1 million. This milestone was reached only 10 months after the introduction of technology in May 2016.
After the successful introduction of voice-based identification technology in the US, it was tested by customers in Asia: in Taiwan, Australia, Singapore, Hong Kong, the Philippines, Malaysia, Vietnam, Thailand and India.
The voice biometrics authentication capability identifies customers through their voice print, which, similar to a fingerprint, is unique to each person.